Terms and Conditions
Last updated: September 13, 2026
This is an English translation of our terms in Spanish (zaiwebs.com/terminos). If the two versions differ, the Spanish one prevails.
This describes how a project with Zaiwebs works: what’s included, how payment works, who owns the website and what happens when something goes off plan. It’s written to be read, not to put you off. If anything is unclear, ask before you sign.
1. What these terms cover
These terms apply to the use of this website and to every web design, web development, AI assistant or automation project contracted with Zaiwebs. Each job also has its own proposal, with the scope and price for that specific case. If the proposal says something different from what’s written here, the proposal prevails, since it’s the specific agreement between both parties.
The content, design and code of zaiwebs.com belong to Zaiwebs and may not be reproduced without permission.
2. How a project is agreed
Everything starts with a written proposal: what will be done, how long it will take and what it will cost. A quote is valid for 15 days from when it’s sent. After that, you need to ask for a new one, because prices and calendar availability change.
The project is considered started once the proposal is accepted and the deposit is paid.
3. Prices and payment
Prices are quoted in US dollars. Clients in Argentina pay in pesos, at the Banco de la Nación Argentina selling rate on the day of each payment. For clients outside Argentina, the payment method is set out in each proposal.
Payment is split into two equal parts:
- 50% to start. It secures the date on our calendar and covers the work from day one.
- 50% on delivery, before the website is published at its final address.
4. Timelines
Each proposal includes an estimated delivery date. That timeline starts once all the material is in hand —texts, images, logo and access credentials—, not when the proposal is accepted. If the material arrives late or incomplete, the date moves by the same amount.
If for any reason the date moves, we let you know in advance, with a new date. It doesn’t happen often, but when it does, we say so; nobody finds out about a delay on delivery day.
5. What each party provides
The client provides the content: texts, photos, logo and any material that goes on the website. By providing it, the client states that they have the right to use it. If a third party makes a claim over an image or text the client provided, the responsibility is theirs.
Copywriting and photography are not included unless the proposal expressly says so. If they’re needed, they’re quoted separately.
6. Included revisions
The price includes two rounds of revisions on the design presented. A round is a set of changes sent together, not one request at a time.
Changes that come after those two rounds, or that involve redoing something already approved or adding sections that weren’t in the scope, are quoted separately before they’re made. There’s never an extra cost without telling you first.
7. Delivery and ownership
Once finished, the website belongs to the client: the design, texts, images and code of that site. The client can modify it, move it to another server or hand it over to someone else, without asking permission.
That transfer takes place once the project has been paid in full. Until then, the work still belongs to Zaiwebs, even if it’s already published.
One clarification worth having in writing: Zaiwebs keeps the right to reuse the generic components it develops —a carousel, a form, an animation—, because they’re its own pieces and contain nothing of the client’s. What belongs to the client is their website, not the tools it was built with.
Working files and intermediate versions are not part of the delivery unless agreed.
8. Included support
After delivery there are four weeks of support to fix bugs, things that don’t work as agreed and minor adjustments to what was delivered.
New sections, design changes and loading new content are not included: that’s additional work and it’s quoted. The difference is simple: support fixes what’s there; it doesn’t add what wasn’t.
9. Maintenance and security
Ongoing maintenance is not mandatory and is quoted separately based on what each website needs.
That said, something is worth spelling out: a WordPress website needs regular updates to its core, plugins and server. A WordPress site that goes months without updates becomes vulnerable, and that’s how the vast majority of hacked websites get compromised.
If the client decides not to hire maintenance, that task is on their side, and Zaiwebs is not responsible for security issues, downtime or data loss caused by a lack of updates. This isn’t a clause to dodge anything: it’s the reason the maintenance service exists.
10. If the project stalls
Sometimes a project stalls on the client’s side: the material doesn’t arrive, there’s no reply, priorities change. That’s normal and not a problem as long as we know.
If 30 calendar days go by with no reply or material, the project is closed and its spot on the calendar is freed up. The deposit is applied to the work already done, which is delivered in whatever state it’s in.
Picking it up again later is always possible. When that happens, the project is scheduled according to the calendar at that time and whatever is left is re-quoted, because prices and availability aren’t the same as months before. It’s not a penalty; it’s how a studio with a limited calendar works.
11. The project in our portfolio
Unless the client asks otherwise, Zaiwebs may show the finished work in its portfolio, on social media and in presentations: screenshots of the website, the project name and a description of what was done.
Confidential information, data about the client’s customers and business figures are never published. And if you’d rather not be featured, just say so, before or after delivery, without explaining why.
12. Third-party services
A website relies on services that don’t belong to Zaiwebs: hosting, the domain, WhatsApp, payment gateways, store platforms such as Tiendanube or WooCommerce, search engines. Zaiwebs sets up and integrates those services, but doesn’t control how they work or their policies.
Outages, changes to their terms or interruptions of those services are outside its responsibility. Nor are results that depend on third parties guaranteed, such as a specific ranking on Google.
Who holds the domain and hosting is agreed in each proposal. Renewals are paid by whoever is listed as the holder.
13. AI assistants and automations
An assistant or automation is built with the information and access the client provides: prices, hours, services, FAQs and the tools that need to be connected. The proposal details what it does, which channels it works on and which systems it connects to. Keeping that information complete and up to date is the client’s responsibility: the assistant answers with what it was given.
The price has two parts. The setup is paid like any other project (section 3). After that there’s a monthly fee that covers third-party usage costs, maintenance and minor adjustments; the amount and what it includes are stated in the proposal. Unlike website maintenance, this fee is not optional: without it the assistant can’t run, because it generates costs every month.
These services run on third-party platforms, such as the official WhatsApp Business API or artificial intelligence providers. If any of them changes its prices or terms, the fee may be adjusted, always with advance notice before the change applies.
An AI assistant can make mistakes. It’s set up to answer only with the business’s information, introduce itself as a virtual assistant and hand off to a person whatever it doesn’t know, but it doesn’t replace human judgment. Anything with significant consequences —a final price, a confirmed booking, health guidance, legal or financial advice— must be confirmed by someone on the client’s side. Zaiwebs is not responsible for decisions made solely on the basis of an automated reply.
The conversations contain data about the client’s customers. The client is responsible for that data under Argentina’s Personal Data Protection Law No. 25,326. Zaiwebs uses it, together with the providers the service requires, only so the assistant can work.
If the monthly fee is canceled, the assistant stops working at the end of the paid period. The information and configuration the client provided are handed over if they ask for them.
14. If there’s a disagreement
The first step is to talk. The vast majority of differences are resolved with a conversation and an email.
If that isn’t enough, the parties agree to attempt mediation before taking any legal action: for the amounts involved in these projects it’s usually faster and much cheaper than a lawsuit. If no agreement is reached that way either, the ordinary courts of the Province of Buenos Aires, Argentina, will have jurisdiction.
15. Changes to these terms
These terms may be updated. The version that applies to a project is the one published on the day the proposal was accepted, and the date at the top shows when it was last changed.
If you have any questions about these terms, write to contacto@zaiwebs.com.